Yes. D2P Autoparts is a UK car parts retailer with a warehouse in Witney, Oxfordshire, a phone line answered by an in-house team, and public customer reviews.
Most reviews are positive, and some aren't. Below we show both, so you can decide for yourself.
Before you buy a car part online from a shop you haven't used before, it's sensible to ask whether the seller is real, whether the part will fit, and what happens if it doesn't. People search "is D2P Autoparts legit?" for exactly that reason, so we decided to answer it ourselves, openly.
We've written this as straight as we can. You'll find how our website reviews break down, what customers say most often, what our lower reviews tend to be about, and how to check us (or any parts seller) without taking our word for it.
How the Reviews Break Down
An average can hide a lot, so here is the full spread of the 778 reviews left directly on our website:
So roughly 9 in 10 reviewers give us 4 or 5 stars, and about 1 in 20 gives us 1 star. We'd rather show you that than pretend every order goes perfectly. The next sections cover both sides.
What Customers Say Most Often
Reading through the reviews, four themes come up again and again.
Helpful, human support
Customers often mention speaking to a polite, knowledgeable member of our in-house team by phone.
Help finding the right part
Many reviews mention our team helping them identify the correct part before ordering.
Quick delivery
Fast dispatch from our UK warehouse in Witney, Oxfordshire comes up again and again.
Quality parts, fair prices
Reviewers regularly mention good-quality parts that fit well, at a good price.
The Honest Bit: When Things Go Wrong
No parts seller gets every order right, and anyone who claims otherwise isn't being straight with you. Our lower reviews are public, and they're worth reading. Here's where problems can happen, and what we do about them.
A part that doesn't fit
The same model can use different parts depending on engine and build date. That's why every listing tells you to compare the part number on your old part, and why our team will check fitment by reg or VIN before you order.
Delivery delays
We dispatch from our UK warehouse, but the final leg depends on courier partners, so we can't guarantee delivery times. If a parcel is late, contact us and we'll chase it.
Returns taking time
Every return is inspected before a refund or replacement is approved, which can take a few working days once it reaches us. Contacting us first means you get a return label and the process goes faster.
🤝 What we do with negative reviews: we read them, reply where we can, and contact the customer to put it right. A complaint is often how we find a listing that needs clearer fitment information.
If something has gone wrong with your order, please get in touch with us directly at sales@d2pautoparts.com or on +44 20 8813 9599 before sending anything back. See our 180-day refund policy for the full details.
Who's Behind D2P Autoparts
One of the simplest ways to judge an online shop is whether there are real people and a real address behind it. Here's ours:
- A UK warehouse: Unit 4, Bromag Industrial Estate, Minster Lovell, Witney OX29 0SR, where parts are stocked and shipped from.
- Click & collect: many parts can be collected from our Witney site, usually ready in about an hour.
- An in-house team: phone and email support six days a week, Mon–Fri 8am–5pm and Sat 8am–12pm.
- Selling widely: on our own website, eBay, Amazon and other marketplaces, with 960K+ items sold on eBay alone.
- Trade customers: garages and workshops buy through our Trade Programme.
Read more about us.
How to Check Any Online Parts Seller (Including Us)
Whoever you buy from, these checks take five minutes and can save you a lot of hassle:
- Look at reviews on more than one site. One perfect score can be curated. A similar rating across several independent platforms is harder to fake.
- Read the 1-star reviews. Look at what went wrong and whether the seller replied and fixed it.
- Check for a real address and phone number, and try calling before you order.
- Read the returns policy before you buy, not after.
- Match the part number on your old part with the listing. A good seller makes this easy and will help you check.
- Be wary of prices that look too good to be true, especially on safety-critical parts like brakes and steering.
For more on picking the right part, read how to choose the right aftermarket car parts and our VIN lookup guide.
Still Unsure? Call Us Before You Order
The best way to find out if we're legit is to talk to us. Call with your registration or VIN and the part you need, and a member of our in-house team will help you check it fits – a real person, not a chatbot.
Mon–Fri 8am–5pm · Sat 8am–12pm (UK time)
Frequently Asked Questions
Is D2P Autoparts a real UK company?
Yes. D2P Autoparts operates from a warehouse at Unit 4, Bromag Industrial Estate, Minster Lovell, Witney OX29 0SR, with an in-house team you can reach by phone on +44 20 8813 9599.
Where can I read D2P Autoparts reviews?
Our reviews page shows where customers have reviewed us, so you can read them directly.
Does D2P Autoparts have bad reviews?
Yes, some. Around 5% of the reviews on our website are 1-star. They're public, and we reply and try to resolve them. Common issues in parts retail include fitment, courier delays and return times.
What if I order the wrong part from D2P?
Contact us before sending anything back. We have a 180-day return policy for unused items in original packaging. See the refund policy for details.
Can I collect my order in person?
Many parts are available for collection from our Witney warehouse, usually ready in about an hour. Check the product page for availability.
