Returns Policy

Returns Policy

 

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. 

For All Return buyers pay Return Postage.Returns will only be processed after we receive the approved part and a member of our team fully inspects the returned item & successfully matches the returned part to the return reason. 

For All UK orders, we offer free return. We do not offer any reimbursement of shipping costs for Any orders on original sale like Next Day Postage. 

For All Outside UK order  We do not offer any reimbursement of shipping costs for Any orders on either the original sale or the return. 

Please direct all questions to sales@d2pautoparts.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

What Happens After We Receive Your Return?
Once your return arrives at our warehouse:
  • Your parcel will be logged into our returns system.
  • Returns are processed in the order they are received (first come, first served).
  • Due to high return volumes, inspection and processing may take 3-5 working days from the date your return is delivered to us.
  • A member of our returns team will inspect the item to ensure it matches the approved return request and verify the reason for the return.
  • If the return meets our return policy, your refund or replacement will be processed.
  • If there are any issues with the returned item, we will contact you before any decision is made.