Description
- Standard Shipping (Free) - Please allow 2-5 days for your order to be delivered
- DPD Next Day (£3.99) - Please place orders between Monday - Thursday before 3 PM UK time. This service applies to UK Mainland orders only.
- Royal Mail Special/Yodel Special Saturday Delivery (£9.99) - Please place orders between Monday - Friday before 4 PM UK time.
- International - Rates vary based on product size. Please enquire for further details.
We do not provide any guarantees on shipping times, as we are reliant on 3rd parties. However, we strive to ensure that our customers are always satisfied.
All products are protected by a 12 month worry-free warranty.
Warranty Coverage: In case a purchased product becomes faulty during its warranty period, for reasons unrelated to your acts, omissions or misuse of the goods, you must promptly notify us and fill out a warranty claim form.
Warranty Non-Coverage: We do not have any liability for any defect arising from normal wear & tear, wilful damage, negligence, tampering of the goods, incorrect fitting of the goods by you and/or a third party. We are also not liable for any abnormal working conditions, alteration or repair of the goods or a failure to follow goods manufacturers' instructions (whether oral or in writing)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please submit your request here. If your return is accepted, we’ll send you a return shipping label (UK Only), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns will only be processed after we receive the approved part and a member of our team fully inspects the returned item & successfully matches the returned part to the return reason.
For international orders, buyers must pay the return shipping cost. We do not offer any reimbursement of shipping costs for international orders on either the original sale or the return.
Please direct all questions to sales@d2pautoparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.